SWAT

If you are going to be late to your current booking, please cancel and find an alternative transport to/from work. 

We encourage you to cancel your booking as soon as you know that if you are not able to make it for the ride. This will allow the seat to be freed up to serve other passengers.Cancellation Process:...

Your Employee ID is your unique identifier. If you still receive an error stating that your ID is invalid, it may be because you are not in the system yet. To request for whitelisting or if you fac...

No, you are not allowed to change the drop off address after boarding the vehicle. In the event if you have entered a wrong address, you may ask the driver to alight you at a safe location during t...

You will receive a ride confirmation immediately after you have successfully made a booking. Please check “Manage Rides” to view your boarding pass. 

For verification purposes, your phone number will need to match the number that you have enrolled with MyToyotaShuttle. Ensure that you have entered a valid number and you will be able to receive S...

We would love to arrange your ride home, but there are 2 possible reasons which could have happened: There are limited seats and vehicles available, due to overwhelming demands, we are sorry that ...

Yes, you can register with a foreign number as long as you can receive the OTP on that number via SMS. 

You need to make your own way to/from work. 

Yes, you are able to do so in the application by going to Menu > Profile > Mobile.